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Thread: Excellent service from Mac Baren

  1. #1
    PSU Member Dunstan Hillwell's Avatar
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    Excellent service from Mac Baren

    I recently bought a tin of Blue Capstan Ready Rubbed*; in it I found this little piece of foam rubber, so I wrote a mail to MacBaren, attached the photo, offering to return the little bit if they missed it and been searching for it.
    I received a very kind apology-mail and a week later, I received a 2 year old tin of the Flake version.
    Nice of them and they didn't even want the little rubber bit back.

    Rubber Capstan.jpg

    *Maybe it should be 'Ready Rubbered'.

    Last edited by Dunstan Hillwell; 02-22-2018 at 13:25.
    In tabaco veritas et fumo ergo sum
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    PSU Member Simon G's Avatar
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    Nice to know such a big company cares about it's customers. I remember someone, I think it was Troy found a birds feather inside a plug once! The mcbarens factory in Denmark must be huge, you ever paid a visit there Jesper? The bloke I bought my Danish pipes off, he tastes tobacco & blends for them. Nice work, if you can get it.
    St. Bruno simply satisfies!

  3. #3
    Moderator Brooklin Bill's Avatar
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    That is a rather foreign element to be found in a tin of tobacco. I wonder what foam rubber has to do with the process.

    This story reminded me of a something that happened to me. I was, at the time smoking Troost quite regularly. Their package advertising proudly claims that their tobacco was "hand rubbed by scoundrels in our cellars" or something similar to that.

    Well I bought a pouch, opened it and quickly was rewarded by several very sizable twig stems which were nowhere near hand rubbed. I scotch-taped one of the "knobs" and in one sentence said that I'd like to catch up with the scoundrel that hand rubbed this. Several days later I received an apology and an 8 oz tin.
    "The box with the least amount of matches makes the most noise." MWB

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    PSU Member Rockbass's Avatar
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    Thanks for the "Ready Rubbered", I needed a clever laugh!
    I can resist anything but temptation--Oscar Wilde

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    PSU Member coalsmoke's Avatar
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    Good on you, Jesper, for calling them out over this. Tobacco manufacturers don't need to get the reputation of providing that "little something extra" to their products. I'm pleased to know that MacB did the right thing and, not only replaced the tin, but replaced it with one from their "cellar" with some age to it.
    Russ

    After all of the statistics and reports are finished with, I've come to the conclusion that the only real danger of smoking a pipe is being interrupted.

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    PSU Member Simon G's Avatar
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    Quote Originally Posted by Brooklin Bill View Post
    I scotch-taped one of the "knobs" and in one sentence said that I'd like to catch up with the scoundrel that hand rubbed this. Several days later I received an apology and an 8 oz tin.
    Classic! Lol. Good for you bill!
    St. Bruno simply satisfies!

  7. #7
    PSU Member Fr_Tom's Avatar
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    Three times in my smoking history, I have been prompted to complain about a clump of topping or mold with a blend. Each time it has been promptly and generously replaced. The clumps/mold have not influenced my buying/smoking habits. CQ is a thing. Sometimes something slips through and makes it to the pipe smoker. As long as it does not happen too often and they are pleasant about fixing the problem, I am good with that.
    "Prov'dence don't fire no blank ca'tridges, boys" Roughing It, Mark Twain

  8. #8
    PSU Member Dunstan Hillwell's Avatar
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    Simon: ...The mcbarens factory in Denmark must be huge, you ever paid a visit there Jesper? The bloke I bought my Danish pipes off, he tastes tobacco & blends for them. Nice work, if you can get it.
    No, I've never been to visit, but I'd love to.
    This bloke, is he Per Georg Jensen, the son of the famous pipe manufacturer Georg Jensen..?

    Bill: ...I scotch-taped one of the "knobs" and in one sentence said that I'd like to catch up with the scoundrel that hand rubbed this. Several days later I received an apology and an 8 oz tin.
    A good one; I can just see it. A dark cellar full of lifers, rubbing away.

    Thomas: Thanks for the "Ready Rubbered", I needed a clever laugh!
    You're most welcome. I just couldn't resist that one.

    Russ: Good on you, Jesper, for calling them out over this.
    Actually, I was just about to chuck the little rubber bit out, but...

    Fr. Tom: ...As long as it does not happen too often and they are pleasant about fixing the problem, I am good with that.
    Indeed. In fact, it's the first time I ever found any non-tobacco substance in a tin and Mac Baren did good.

    Harald Halberg around 1886:

    Harald Halberg - fabrik.jpg

    Mac Baren after 1975:

    Mac Baren.jpg

    Last edited by Dunstan Hillwell; 02-22-2018 at 20:03.
    In tabaco veritas et fumo ergo sum
    (Masperius the Elder)

  9. #9
    PSU Member Simon G's Avatar
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    Quote Originally Posted by Dunstan Hillwell View Post
    No, I've never been to visit, but I'd love to.
    This bloke, is he Per Georg Jensen, the son of the famous pipe manufacturer

    No, the bloke in question is William/estate pipes dk. Nice chap, very nice pipes!


    Lovely photos, old & new. Thanks for showing us.
    Last edited by Simon G; 02-22-2018 at 20:27.
    St. Bruno simply satisfies!

  10. #10
    PSU Member Dunstan Hillwell's Avatar
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    Quote Originally Posted by Simon G View Post
    No, the bloke in question is William/estate pipes dk. Nice chap, very nice pipes!
    Indeed. I bought a very nice reg. numbered Stanwell from him and I am a frequent guest on his homepage.
    I have to be careful, though. I get carried away very easily.

    Lovely photos, old & new. Thanks for showing us.
    Anytime. Here's another one, a bit later.

    Harald Halberg.jpg

    Last edited by Dunstan Hillwell; 02-22-2018 at 21:00.
    In tabaco veritas et fumo ergo sum
    (Masperius the Elder)

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